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General Responsibilities: 
Ø Works closely with prospective property owners and managers to promote permanent housing opportunities for homeless individuals and families.
Ø Protect the privacy of customers and hold in confidence all information obtained in the course of service.
Ø Provide quality professional customer service at all times.
 
Essential Duties and Responsibilities:   
Ø In consultation of the assigned Housing Specialist and homeless client, identify potential permanent housing solutions based on their Housing Stability Plan.
Ø Assist clients in their search for housing, filling out rental applications, interpreting leases and understanding tenant rights and responsibilities.
Ø Mediate with landlords and incoming tenants, obtaining utilities and facilitate moving arrangements when indicated.
Ø Establish, update, maintain and communicate a list of available housing opportunities.
Ø Assess potential housing units for quality, safety, and home inspection readiness.
Ø Maintain landlord directories for both client and program use.
Ø Field inquiries from prospective property owners and managers to provide information on program services and requirement, and ensure submission of completed housing applications where appropriate.
Ø Maintain a relationship with exiting property managers and owners.
Ø Prepares materials for making presentations to realtors, property managers and property owners or groups.
Ø Participate in personal and professional development activities, including staff meetings, conferences, training opportunities, as identified and approved by supervisors.
Ø Travel throughout service area as needed.
Ø Overnight travel may be required for trainings.
Ø Perform other duties as assigned.
 
Education and Experience Qualifications:
Ø Bachelor’s degree in business administration or human services preferred.
Ø Experience in leasing, home inspection, or property management preferred.
 
Additional Requirements:
Ø  Must obtain HMIS license within 30 days of hire.
Ø  Must obtain HQS certification within 1 year of hire.
Ø  Understand the importance of daily work attendance, and its impact on coworkers, clients, and the agency.
Ø  Possess the ability to navigate and effectively resolve conflict.
Ø  Must have strong communication and organizational skills.
Ø  Must be self-directed and able to prioritize in a fast paced environment.
Ø  Must be willing to accept new challenges.
Ø  Must have proficient computer skills (Word, Excel, Outlook, Internet).
Ø  Must have reliable transportation, a valid Chauffeur driver’s license, provide proof of insurance, and MMCAA’s “Insurance Carriers” driving record review.
Ø  Successfully complete Criminal History and Child Abuse/Neglect clearance procedures at time of hire and when requested.
Ø  The job duties require a working cell phone for accessibility to supervisors, clients, or co-worker or to enhance personal safety while away from the office location. The agency will provide a cell phone as needed.
Ø  Must comply with Agency tobacco free and drug free policies.